Spend less to
recover more.

Retain is a scalable, client-branded digital delivery tool to help you manage and optimize customer engagement, automate your digital communications and keep your headcount low.

When you need to engage customers before they reach collections, Retain intelligently automates your communications to help you recover more while reducing your costs.

Reduce your roll rates and costs

Retain automates your digital communications and customer engagement to help you recover more  and reduce your roll rates – no need for expensive headcount to contact customers or scale operations.

Dynamic optimization for engagement

Retain is powered by a patented optimization engine that’s informed by engagement data from millions of customers – helping you deliver your messages to each customer at the time and in the channel they prefer.

Plug and play
with maximum flexibility

Retain comes pre-configured with everything you need to start sending digital communication at scale on your accounts while being customizable for your specific needs. On average, clients onboard within 30 days – no messy migrations  or engineering resources necessary.

Our expertise, your brand

You’ve worked hard to build your brand – maintain your customer relationships with consistent, branded communication delivered in their preferred channels.

Case Studies

Case Study

Retain Delivers Breakthrough Results for Financial Services Giant

Learn how a publicly-traded financial services company achieved a 40% increase in performance using Retain for automated, digital customer communications.
Download
Case Study

Electric Utility Leader Powers Up Early-Stage Digital Efforts

Learn how a leading utility recovered over $17 million using Retain to intelligently automate digital communications in this case study.
Download

“Using Retain has helped us optimize our communication channels by meeting customers where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs.”

Kyle Sutter, SVP – Head of Collections, Atlanticus

“The ease of use has been great. The implementation team worked with us and was willing to find creative solutions to help our business, and replacing our old approach with Retain has had huge cost savings benefits.”

Lauren Scanio, Senior Customer Service Manager, Financial Services Client

“Retain allows us to leverage the power of digital communications which has redefined how we connect with our customers. With minimal effort, we’ve been able to implement email strategies and have seen impressive results using Retain.”

Consumer Fintech Client

“Using Retain has helped us fully automate email and SMS outreach efforts. Engagement increased as did the number of scheduled payments, reducing the number of eventual charge-offs on our books. These efforts have also allowed our internal team to focus on other high priority areas of the business.”

Reach Financial LLC

“We tested Retain against another provider and the results were clear: Switching from call-and-collect outreach to using Retain’s digital-first approach presented new opportunities to communicate with our customers on their preferred channels, meaning better engagement and improved return rates.”

Consumer Financial Services Provider Client

Talk to us to find out how you can spend less to recover more with Retain.

Schedule a Consultation