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Spend less to recover more with Retain

Retain is a scalable, white-labeled digital delivery software-as-a-service (SaaS) tool using machine learning to help you optimize customer engagement, automate your digital communications and keep debt collection costs low.
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SaaS built for Consumers

Retain uses advanced artificial intelligence (AI) technology to help you engage with consumers at the right time, place and channel — resulting in happier customers and better repayment results. We focus on delivering your organization’s content so that it actually gets seen by your customers.

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Artificial Intelligence

Machine Learning for Optimal Engagement

Retain is powered by patented technology that’s informed by engagement data from millions of customers. Retain’s optimization engine assesses a multitude of customer interaction variables, from your message content all the way through engagement data, and provides dynamic performance improvements to your operations — no fine-tuning necessary.

SCALABILITY

Infrastructure that Scales

Automating your digital communications with Retain allows you to keep your costs low as your business scales up. Retain’s digital platform can efficiently and compliantly scale to any portfolio volume while maintaining best-in-class customer engagement.

COST SAVINGS

Reduce Recovery Costs

No need for expensive headcount to manage your unresponsive customer relationships and delinquent accounts. Our pricing plans are based on the number of customers you’re managing, never on how much you’re collecting – so as your programs improve, your costs don’t fluctuate.

Client Testimonial

"Retain allows us to leverage the power of digital communications which has redefined how we connect with our customers. With minimal effort, we’ve been able to implement email strategies and have seen impressive results using Retain."

Consumer Fintech Client

"Using Retain has helped us fully automate email and SMS outreach efforts. Engagement increased as did the number of scheduled payments, reducing the number of eventual charge-offs on our books. These efforts have also allowed our internal team to focus on other high priority areas of the business."

Reach Financial LLC

"We tested Retain against another provider and the results were clear: Switching from call-and-collect outreach to using Retain’s digital-first approach presented new opportunities to communicate with our customers on their preferred channels, meaning better engagement and improved return rates."

Consumer Financial Services Provider Client

"The ease of use has been great. The implementation team worked with us and was willing to find creative solutions to help our business, and replacing our old approach with Retain has had huge cost savings benefits."

Lauren Scanio, Senior Customer Service Manager, Financial Services Client

"Using Retain has helped us optimize our communication channels by meeting customers where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs."

Kyle Sutter, SVP - Head of Collections, Atlanticus

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