Retain’s SaaS offers a suite of digital communication channels including email, SMS and voicemail drop to meet your customers where they are and provides fully compliant email and SMS functionality at scale including opt-out reporting for your consent management.
Retain’s white-labeled solution integrates to your existing systems for a seamless customer experience, delivering your branded digital communications to drive repayment or direct your customers to your portal or portal provider. Choose from flexible integration options that meet your needs and provide frictionless onboarding with APIs or CSV.
Retain offers clients who communicate with their customers in other Latin-based languages the capability to continue those communications via email and SMS in their preferred language.
Retain offers clients who communicate with their customers in other Latin-based languages the capability to continue those communications via email and SMS in their preferred language.
A streamlined portal provides a robust dashboard allowing you to monitor engagement and results, manage content and easily access account level customer information and activity including delivery, opens, clicks, unsubscribes, payments and more.
Retain’s dedicated Email Operations and Deliverability Team proactively monitors and makes performance adjustments, stays on top of ESP best practices and maintains relationships with ISPs for optimal email acceptance rates. Retain can catch your business up to speed and exceed the national industry averages in email and SMS metrics:
With compliance tailored to your needs and data science models, our solution is tailor-made to be consistent and effective. Retain lets you easily restrict your messaging by state or set your desired state disclosures.
With compliance tailored to your needs and data science models, our solution is tailor-made to be consistent and effective. Retain lets you easily restrict your messaging by state or set your desired state disclosures.
Your communications can direct customers to self-serve on your website so that they can engage when it’s convenient for them, leading to more interaction with less need for human touchpoints.
Your agents will be happier with inbound calls from engaged customers who need assistance outside of the digital options available.
You can provide updates on payments or you can direct your payment provider to provide updates so communications stop based on customer’s activities on your portal.