High Performing.
Simple to use.

Retain offers next-level product performance without integration headaches

Product Performance

Retain allows you to use a suite of digital communication channels including email and SMS to meet your customers where they are

Retain’s optimization engine assesses a multitude of key variables from your interactions with your customers, your message content to engagement feedback and provides continuous performance improvements to your operations

SMS done right – Retain provides fully compliant SMS functionality at scale including opt-out reporting for your consent management

Retain offers built-in, advanced compliance functionality including strict ownership and deliverability checks, the ability to restrict your messaging by state or set your desired state disclosures, and safely deliver emails and SMS based on customers’ local times

Our best-in-class deliverability ensures that your emails and text messages land in your customers’ inbox

Retain offers clients who communicate with their customers in other Latin-based languages the capability to continue those communications via email and SMS in their preferred language.

Onboarding and Integration

Choose from flexible implementation options

that meet your needs and provide frictionless onboarding with APIs or CSV

Retain seamlessly integrates with your systems

to keep you apprised of deliverability and engagement

A convenient dashboard and reports on communication delivery and engagement results

  • Metrics for all channels of communication, like open rate and clicks
  • Unsubscribe and opt-out details
  • Scheduled reports

Communication Integration

  • Your communications can direct customers to self-serve on your website so that they can engage when it’s convenient for them, leading to more interaction with less need for human touchpoints.
  • Your agents will be happier with inbound calls from engaged customers who need assistance outside of the digital options available.
  • You can provide updates on payments or you can direct your payment provider to provide updates so communications stop based on customer’s activities on your portal.

“Using Retain has helped us optimize our communication channels by meeting customers where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs.”

Kyle Sutter, SVP – Head of Collections, Atlanticus

“The ease of use has been great. The implementation team worked with us and was willing to find creative solutions to help our business, and replacing our old approach with Retain has had huge cost savings benefits.”

Lauren Scanio, Senior Customer Service Manager, Financial Services Client

“Retain allows us to leverage the power of digital communications which has redefined how we connect with our customers. With minimal effort, we’ve been able to implement email strategies and have seen impressive results using Retain.”

Consumer Fintech Client

“Using Retain has helped us fully automate email and SMS outreach efforts. Engagement increased as did the number of scheduled payments, reducing the number of eventual charge-offs on our books. These efforts have also allowed our internal team to focus on other high priority areas of the business.”

Reach Financial LLC

“We tested Retain against another provider and the results were clear: Switching from call-and-collect outreach to using Retain’s digital-first approach presented new opportunities to communicate with our customers on their preferred channels, meaning better engagement and improved return rates.”

Consumer Financial Services Provider Client

It’s easy to get started.