Top 10 Bank Sees 1000 BP Roll Rate Improvement Using Retain for Delinquency Communications

Read about how a leading bank reduced roll rates by powering its customer engagement with Retain for intelligent, digital communications

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Overview

In this case study, we tell the story of a top 10 bank that was struggling to keep up with the growing wave of early-stage delinquencies across various products within its portfolio.

Within 60 days of launching Retain, the bank saw an immediate reduction in roll rates: an average 890 bp decline in roll rate across products. As the platform optimized over time, the bank saw a significant and sustainable benefit when compared with their in-house strategy across product lines (up to a 1000 bp decrease in roll rate).

A Top 10 bank achieved up to a 1,000 basis point reduction in roll rates with a digital-first engagement strategy.

What You'll Learn

Learn how one of the nation’s largest banks modernized its early-stage collections strategy and achieved measurable improvements in customer engagement and recovery performance, including:

- Reducing early-stage delinquency roll rates through personalized, data-driven digital communications.
- Improving collections performance while scaling outreach without increasing reliance on traditional call center operations.
- Achieving measurable results within 60 days, leading to expanded adoption across additional product portfolios.

Download the full case study to get the whole story and learn how using Retain for digital communications can improve your delinquency management process.

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