Hello ROI. Goodbye past due accounts!

Retain is a scalable, client-branded digital delivery tool to help you manage and optimize customer engagement. 

Why Choose Retain by TrueML Products?

  • Whether you’re a service provider, lender or any business with delinquent accounts, Retain is your ready-to-use solution for engaging and retaining customers while boosting repayment.
  • Retain automates your digital communications to help keep your headcount low.
  • Our patented optimization engine assesses key variables for continuous performance improvements to your operations.
  • Best-in-class deliverability so your emails and text messages land in your customers’ inbox.
  • Maintain compliance with built-in technology to ensure state regulatory requirements are met no matter where customers are located.

Lower expenses and headcount

Automating your digital communications allows you to keep your costs low and customer engagement high – especially as you scale up.

Our pricing plans are based on the number of customers you’re managing, never on how much you’re collecting – so as your programs improve, your costs don’t fluctuate.

Retain allows us to leverage the power of digital communications which has redefined how we connect with our customers. With minimal effort, we’ve been able to implement email strategies and have seen impressive results using Retain.
Consumer Fintech Client
Using Retain has helped us fully automate email and SMS outreach efforts. Engagement increased as did the number of scheduled payments, reducing the number of eventual charge-offs on our books. These efforts have also allowed our internal team to focus on other high priority areas of the business.
Reach Financial LLC
We tested Retain against another provider and the results were clear: Switching from call-and-collect outreach to using Retain’s digital-first approach presented new opportunities to communicate with our customers on their preferred channels, meaning better engagement and improved return rates.
Consumer Financial Services Provider Client
The ease of use has been great. The implementation team worked with us and was willing to find creative solutions to help our business, and replacing our old approach with Retain has had huge cost savings benefits.
Lauren Scanio, Senior Customer Service Manager, Financial Services Client
Using Retain has helped us optimize our communication channels by meeting customers where they are. We see better interactions with digital than just relying on phone calls, and have maintained performance levels while reducing our operational costs.
Kyle Sutter, SVP - Head of Collections, Atlanticus
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Would you like to learn more?

Talk to one of our account executives to learn more about how your organization can harness the power of Retain for automated digital delivery and engagement to help you recover more and reduce your roll rates.

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