Privacy Policy

The TrueML Products Privacy Policy went into effect on February 21, 2024.

Your privacy is important to TrueML Products LLC (TMLP). Our Privacy Policy covers how TMLP collects, uses, maintains and discloses your personal information. When we update this Privacy Policy any changes are effective immediately.

We encourage you to frequently check this page for any updates. You acknowledge and agree that it is your responsibility to review our website at (Site) and this Privacy Policy periodically, and to be aware of any changes made to this Privacy Policy. Your continued use of the Site after such modifications will constitute your acknowledgment and acceptance of the modified Privacy Policy and agree to abide and be bound by the modified Privacy Policy.

Personal Information We Collect

Personal information is data that can be used to identify or contact you. Most of the personal information we collect has been provided to us by our clients or collected through engagement with our website.

Here are some examples of the types of personal information we may collect:

  • Identifiers such as: full name, phone number, address, email address, account number, original creditor, current creditor, balance, or payment history.
  • Sensitive personal information such as financial account information.
  • Internet or other electronic network activity information such as: Internet Protocol (IP) address, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, email open rates, location of use, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails and Site), or uniform resource locator (URL) information (showing where you came from or where you go to next).

For Applicants, Current, and Former Employees

If you apply for a job at TMLP we collect the information you provide on the forms and/or gathered during the employment process. For applicants and employees (which for purposes of this Privacy Policy include employees, owners, directors, officers, contractors, and other individuals that work for us), we may collect personal information identifiers such as your name, date of birth, address, phone number, email address, surveillance videos of facilities, internet activity; sensitive personal information, such as your social security number, driver’s license number, passport number, okta account login or other similar identifiers; professional or employment-related information, and education information. For employees issued company related devices such as computers, cell phones, or other devices we collect your geolocation and computer activity.

For Business Contacts

If you sign up for our newsletter, webinars, or any of our client-directed resources, we collect the information you provide on the forms or during the sign-up process. If we are exploring a business relationship with you or your organization or if we enter into a contract with your organization we collect the information you or your organization provides as one of the contacts for the business. Here are some examples of the types of personal information we may collect about our business contacts:

  • If you sign up for a webinar, our marketing materials, or news digest using any of the forms on our website, we may collect personal information identifiers such as your name, employer, employer issued email, or work address.
  • If you visit our website, we may collect internet or other electronic network activity information including, but not limited to Internet Protocol (IP) address, location of use, browser type and language, Internet service provider (ISP), type of computer, operating system, date/time stamp, user interface interaction data (such as, but not limited to, any mouse clicks or navigation on our emails, or uniform resource locator (URL) information (showing where you came from or where you go to next).
  • If you become a client or a vendor we may collect personal information identifiers such as your name, employer, employer issued email address, phone number, or work address.

For Other Users of Our Site or Other Individuals With Whom We Interact

If you visit our Site or otherwise interact with us, but you are not an applicant, employee, or business contact, we may collect any of the categories of personal information described above which may vary depending on such interaction.

Using Personal Information

We use personal information depending on the category of consumer.

We use personal information to provide and improve our services; to analyze trends; to deliver digital communications and learn about user behavior; to comply with state, federal, and local laws; and to demonstrate compliance with those laws.

We use potential employee information to evaluate candidates for employment, including but not limited to, verifying references, scheduling interviews, conducting a background check, and other employment needs.

We use employee information for employment purposes, including, but not limited to, administering payroll and benefits plans, conducting background checks, professional licensing, executing on garnishment orders, and other employment needs.

We use business contact information to sell our services, buy your services, discuss the services we are receiving from your business, discuss the services we are providing to current clients and maintain our client and vendor relationships.

TMLP’s Site may also use cookies to gather information so that we can improve the effectiveness of our services. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent, but some parts of the Site may not function properly without accepting cookies.

TMLP Site does not recognize or act on “do not track” requests from a browser. The information we receive through tracking is treated as non-personal information unless local law requires we treat it as personal information. Additionally, if this information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy.

Sources of Personal Information

If you are a consumer, we received your personal information from our clients. We also sometimes receive information from vendors who help us confirm the validity of our information as it relates to addresses, phone number, and email address.

If you are a potential candidate, employee, or former employee, we may have received your personal information from you, from a recruiter, from an external website, or from another service provider.

If you are a potential client and have expressed interest in our services or we think you have a legitimate business need for our services, we may have received your information from a lead-generation service or external website such as Zoominfo or LinkedIn.

If you are a potential, current, or former vendor or client, we received your personal information from you or your company directly either through a phone call, email correspondence and/or the underlying contract between our organizations or through your interactions with our website.

Disclosures of Personal Information

We only disclose personal information, such as identifiers, with a limited number of service providers and contractors (collectively “Vendors”) who help us provide our services or provide services to us. For example, for employees, we disclose information with Vendors who help us with employee related services such as, but not limited to, payroll, benefits, and annual background checks requirements.

When we disclose information, we require those Vendors to handle it in accordance with relevant laws. If you so authorize, we also may disclose your email or other information you permit with our affiliates to provide information about other products and services.

When disclosing, we only provide the minimum amount of information necessary for the particular Vendor to perform their services.

We may also be required by law to provide your information to local, state, or federal government authorities or courts. We will only disclose information in these instances when there is a lawful basis or if disclosure is reasonably necessary to demonstrate compliance with the law.

In the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

We may also disclose any category of personal information to third parties for any of the following business purposes:

  • To help ensure security and integrity to the extent the use of your personal information is reasonably necessary and proportionate for these purposes.
  • For debugging to identify and repair errors that impair existing intended functionality.
  • For internal research for technological development and demonstration.

We may disclose generic aggregated demographic information not linked to any personal information with our clients, potential clients, and federal, state, and local regulators regarding visitors and users, and their interaction with our products and services.

No Sale, No Sharing

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. We do not allow our vendors to sell this information or to share this information for cross-context behavioral advertising. We also do not sell or share the personal information of minors under 16 years of age without affirmative authorization.

Integrity and Personal Information Rights

You can help ensure that your contact information and preferences are accurate, complete, and up to date.

If you are a resident of California, you can email requests to know what information we have, correct inaccurate information, or delete information to [email protected].

You will not receive discriminatory treatment or retaliation for the exercise of any of your rights.

When processing your request, we will ask you to verify your identity by providing us with your name, email address, telephone number, or other piece of identifying information. You may also authorize an agent to act on your behalf. If you choose to have an authorized agent submit a request on your behalf, we will ask them to provide authorization forms executed by you, such as a power of attorney, demonstrating you authorized them to act on your behalf.

How We Protect Your Information

TMLP is serious about data security. We recognize the importance of maintaining the security of our customers’ personal information and use reasonable security measures, including physical, administrative, and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information, and training programs. For example, TMLP protects your personal information during transit using encryption such as Transport Layer Security (TLS) and at rest using encryption such as AES 256. When your personal information is stored by TMLP, we use computer systems with limited access housed in facilities using physical security measures.

Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100 percent secure. While we strive to protect your information, you acknowledge that by continued use of our Site and any web applications, there are certain security and privacy limitations beyond our control, and that the security, integrity, and privacy of any and all information exchanged between TMLP and consumers over the internet cannot be fully guaranteed from being viewed or tampered with in transit by a determined third party.

Third Party Websites

You may find links to third party websites on the TMLP Site. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these third-party websites, including their content and links, may be constantly changing. These third-party websites may have their own privacy policies and customer service policies. Browsing and interaction on any third-party website is subject to that website’s own terms and policies.

How We Delete

We are obligated to maintain personal information for a variety of legal obligations.

If you are a consumer, we are required to keep the personal information by contract or for legal reasons (such as a law requiring us to maintain records for a certain period of time).

If you are a job applicant, employee, or business contact, we may retain your information to provide you with services, to perform on a contract, for security, for our internal uses based on our business relationship, to comply with a legal obligation, or for other legitimate business purposes.

TMLP will retain your personal information for the period required to fulfill our services, meet our contractual obligations, and as required by law. When assessing these periods we retain it for the shortest possible period unless a longer retention period is required by law, our legal purposes, or other necessary business purposes. Once our legal obligation to keep your personal information has expired, we delete the information from our systems in accordance with our data retention policies and procedures.